Qualification overview and objective
The Level 2 Award in Conflict Management (RQF) has been developed to meet the requirements of individuals who require training in conflict management.
The objective of the qualification is to:
- Support a role within the workplace, especially those that have a customer facing role and deal with service users and/or the public; and
- Provides learners personal growth and engagement in learning
The qualification provides learners with the knowledge and understanding in conflict management. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.
Entry requirements To register for this qualification, learners are required to meet the following entry requirements:
- must be aged 16 and over
It is advised that learners have a minimum of level 2 in literacy.
Guidance on assessment This qualification is assessed through a multiple-choice question exam.
The examination for this qualification contains 30 questions that must be completed within 60 minutes. Successful learners must achieve a score of at least 20 out of 30.
Progression opportunities Upon the successful completion of this qualification, learners may wish to continue their development via the completion of any of the following signposted qualifications/training:
- Level 3 Award in the Delivery of Conflict Management Training (RQF)